Welcome to Chihaja Consulting. By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.
1. Acceptance of Terms
By using our website or services, you agree to these Terms of Service. If you do not agree with any part of these terms, you may not use our services.
2. Services
Chihaja provides consulting services designed to help businesses improve customer experience. Our services are tailored based on your business needs and may include strategy development, training, and guidance. All services are subject to availability and may be modified or discontinued at any time.
3. Client Responsibilities
As a client, you are responsible for:
- Providing accurate information needed for the consulting process.
- Actively participating and collaborating during the consulting period.
- Implementing the recommendations provided by Chihaja for optimal results.
4. Payment Terms
- All services are subject to agreed-upon fees, which will be outlined in the service agreement before work begins.
- Payments must be made according to the terms specified in the invoice. Late payments may result in service delays or additional fees.
- Custom consulting packages and long-term engagements may require an upfront deposit before the project starts.
5. Cancellation and Refund Policy
For details regarding cancellations and refunds, please refer to our Refund and Return Policy. We reserve the right to cancel services at our discretion, particularly in cases of inappropriate conduct or breach of these Terms of Service.
6. Confidentiality
We respect the confidentiality of our clients’ information. Both parties agree to keep any sensitive business information confidential unless required by law. Our full Privacy Policy explains how we handle your personal data.
7. Intellectual Property
All materials, content, and services provided by Chihaja, including but not limited to reports, strategies, and training materials, are the intellectual property of Chihaja. These materials are provided for your business use only and may not be reproduced, shared, or distributed without our express written consent.
8. Limitation of Liability
Chihaja will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services. While we strive to provide the best consulting solutions, results may vary based on your implementation and external factors beyond our control.
9. Termination
We reserve the right to terminate or suspend your access to our services if you violate these terms or engage in actions that harm the integrity of our services or business. Upon termination, any outstanding fees will still be owed.
10. Changes to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review these terms periodically to stay informed of any updates.
11. Governing Law
These terms shall be governed by and construed in accordance with the laws of your jurisdiction, without regard to its conflict of law provisions. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in your region.
12. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: support@chihaja.net
Phone: +33 7 50 03 65 01
